General Policy

We normally ship within 7 business days from the time your order is received. Custom and bulk order items may take longer.

Shipping Policy

We offer the following shipping method and delivery time.

Standard:USPS

For international and express orders, please contact us--- info@woodentoysuperstore.com.


Shipping Charges

For shipments to Alaska, Hawaii, Puerto Rico and outside of the United States, the actual shipping cost will be charged. Please contact us directly for details at info@woodentoysuperstore.com

Taxes

We collect state sales tax when the shipping address is Florida.

Our sales tax is 6.5%. It will be charged on the total price (product plus shipping).

Credit Card, Personal Check and Money Order Acceptance.
We accept Paypal, American Express, Visa, Discover, and Master card.

We also accept personal check and money order. Your order is to be shipped as soon as your personal check or money order is cleared.

Order Cancellation Policy

You can cancel your order before the order is shipped out. Personalized items are not cancelable.

Warranties

Your product(s) will be packed professionally to secure the maximum protection from transit damage.

If your product is damaged, please leave the item(s) and all the packing materials (cardboard, paper, bubbles, etc) in the box. And contact us immediately.

E-mail: info@woodentoysuperstore.com

USPS will not accept the insurance claim unless the product is in the original packaging. If the product you received is obviously defective due to manufacture’s poor production, please contact us immediately. The replacement will be shipped to you as soon as possible at no cost to you.

Return Policy

For product damage, contact us immediately. We will report to UPS or FedEx Ground to pick up the product (call tag arrangement).

We accept credit only for return items within a week from the date of your receipt of product. Return item(s) must be in an appropriate condition and in the original package. Return shipment is at your cost.